Frequently asked questions

Here is a list of the most frequently asked questions. Is your question not here? Fill in the contact form or call +31 (0)186 634 400. We'll answer you as soon as possible.

1. At what times can I contact Medeco?
2. How can I place an order?
3. By what time must I place an order?
4. When will my order be delivered?
5. Who can answer my question?

1. At what times can I contact Medeco?
Information line
Mondays to Fridays: 09.00 to 16.00 hours

Customer Service
Mondays to Thursdays: 08.15 to 16.45 hours
Fridays: 08.15 to 16.00 hours

2. How can I place an order?
Mail your order to bestelling@medeco.nl or fax it to +31 (0)186 634 533. At your request, we can mail you an automatic order confirmation. Please let us know your email address.

Alternatively, why not place your order directly via our website? Would you like to know more about our digital ordering system? Contact our Customer Service department at telephone number +31 (0)186 634 470.

We do not supply private persons. You can buy the Medeco products via your chemist. Can you not find the product you're looking for? Ask your chemist about it.

3. By what time must I place an order?
Your order must be received by Medeco before 12 noon, two days before your required delivery date.

4. When will my order be delivered?
Our standard delivery time is 48 hours. If you order a product with a different delivery time, we shall inform you accordingly.

For questions about your order, please contact your regular contact person at our Customer Service department. Do you not know who your regular contact person is? Call the general number of the department.

Care homes: +31 (0)186 634 470
Hospitals: +31 (0)186 634 480
Extramural: +31 (0)186 634 420
B2B: +31 (0)186 634 560

5. Who can answer my question?
For all your technical product questions or application questions about wound care, incontinence, skin care, intravenous technology and diabetes, please contact our nurse specialists via helpdesk@medeco.nlor via our free information line. You can reach us daily from 09.00 to 16.00 hours at telephone number: +31 (0)800 022 8282.

Do you have a question about your order, delivery period or do you have a complaint? Contact your regular contact person at our Customer Service department. Do you not know who your regular contact person is? Call the general number of the department.

Care homes: +31 (0)186 634 470
Hospitals: +31 (0)186 634 480
Extramural: +31 (0)186 634 420
B2B: +31 (0)186 634 560